FAQs

We evaluate your property according to the local market, and we look at what similar properties are renting for. We keep your price low enough that you won’t face a long, expensive vacancy and high enough that you’ll earn a profitable cash flow.

Our tenant screening process is rigorous, and we apply high standards when searching for your tenants. We do a complete nationwide check of public records, including an eviction history. One of the benefits of professional property management with Ardent Trust Property Management is speedy reliable tenant placement.

Our tenant screening process identifies tenants with a good history of paying rent on time and taking care of rental properties. However, if rent is late, we have a process in place that ensure we collect your money as quickly as possible.

It is recommended that a property owner be pet friendly where possible. Our standard additional Security Deposit to charge the tenant is $500.00 for up to two (2) pets. It is non-refundable to the tenant. Please note that by not accepting or considering pets you may be limiting your rental audience.

Yes, for the homeowner / landlord. Our Error and Omissions (E & O) insurance provider requires that homeowners / landlords carry a minimum of $500K liability insurance. There is a good chance you already have $500K coverage or already have invested in the $1M umbrella policy. As proof of coverage, a copy of your declaration policy page from your insurer showing the $500K liability coverage will be requested upon signing a property management agreement.

All of our tenants are required to carry their own Renter’s Insurance policy with a minimum Liability of $100k. If they choose, we provide our owners with an Insurance Program that protects you against tenant damage. This doesn’t cost you anything.

All rent is due on the 1st and late after the 10th. This said, property owners are paid after rent is collected and cleared. Rents collected by the 15th of the month will usually be disbursed via electronic Direct Deposit between the 16th and 23rd. Rents collected after the 15th will usually be disbursed between the last day of the month and the 4th of the following month. A monthly statement will be posted to the online owner portal at month end and will include all income, expenses and owner draws collected and disbursed during the month.

The prices for investment properties in Fairfield County CT and Westchester County NY are still relatively low, which means there’s a lot of opportunity for growth. You have the potential to earn short term cash flow as well as long term appreciation on your asset.

We can help you with remodeling and rehab work. With all of the property management in Indianapolis that we do, we get a lot of volume discounts. Our relationships with some of the best contractors and vendors in the area allow us to negotiate excellent deals for you. You’ll get high quality work completed quickly, and for the most competitive prices.

Ardent Trust Property Management will begin to schedule the required work before you even close the deal. That way, you can be sure the property is ready for the rental market in just a matter of weeks. Vacancies cost money and we do our best to help you avoid them.

This depends on your property and the market. We will conduct a comparative market analysis to establish the best possible rental price for your property, which includes looking at the local market to determine what similar properties are renting for. We’ll help you decide which repairs and upgrades will help you maximize your rent.

Nothing! Once you put your investment property in our capable and experienced hands, we’ll manage everything for you and keep you updated with monthly statements and access to an online owner’s portal. As your professional property management company, you’ll have the peace of mind that every detail is being expertly taken care of on your behalf.

We want to make it easy for you to pay rent on time and avoid late fees and penalties. The easiest way to do this is by paying rent online.

Unless there’s an emergency, we won’t enter your property without prior written notice. We’ll come inside periodically to inspect the property to conduct routine maintenance. You’ll always be advised before we enter.

When a repair is needed, you can contact our office or fill out the maintenance request form online. Your lease will indicate who is responsible for paying maintenance and repair bills. Tenants are often only responsible when they break or damage something that was otherwise in good working order.

Yes. We require renters insurance and we also have an insurance plan in place that protects you and the landlord against any potential damage.

Tenants who take good care of the home and return it in the same condition that it was received will get a full refund of their security deposit. When you give us notice of your intent to leave, we’ll tell you what kind of cleaning needs to be done. If you have paid your rent on time during your tenancy and followed the terms of the lease, chances are good that you’ll get your deposit back.